Terms & Conditions

1. Acceptance of Terms

By accessing and using the Emmar Furniture website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Account Registration

To place orders, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use
• Be at least 18 years old or have parental consent

3. Products and Pricing

• Product Information: We strive to display accurate product descriptions, images, and specifications. However, colors may vary slightly due to monitor settings.
• Pricing: All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Price Changes: We reserve the right to modify prices without notice. The price at checkout is final.
• Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue products.
• Errors: In case of pricing or description errors, we reserve the right to cancel orders and provide refunds.

4. Orders and Payments

• Order Confirmation: You will receive an email confirmation after placing an order.
• Order Acceptance: We reserve the right to accept or decline any order for any reason.
• Payment Methods: Credit/Debit cards, UPI, Net Banking, Cash on Delivery (where available), EMI options.
• Payment Security: All payments are processed through secure, PCI-compliant payment gateways.
• Order Cancellation: You may cancel orders within 24 hours of placement. Contact customer support for assistance.

5. Shipping and Delivery

• Delivery Area: We currently deliver to select locations across India. Contact us for specific area information.
• Delivery Time: Estimated delivery times are provided at checkout. Actual delivery may vary based on location and product availability.
• Delivery Charges: Shipping costs are calculated at checkout based on order value and delivery location.
• Inspection: Please inspect products upon delivery. Report any damages immediately.
• Failed Delivery: If delivery fails due to customer unavailability, additional charges may apply for re-delivery.

6. Returns and Refunds

• Return Window: Returns accepted within 7 days of delivery for eligible products.
• Conditions: Products must be unused, in original packaging, with all tags attached.
• Non-Returnable Items: Custom-made furniture, clearance items, and certain accessories.
• Return Process: Contact customer support to initiate a return. We may arrange pickup or guide you to ship items back.
• Refund Processing: Refunds are processed within 7-10 business days after quality check.
• Refund Method: Original payment method or store credit as per customer preference.
• Damaged/Defective Products: Notify us within 48 hours of delivery for immediate resolution.

7. Warranty

• Product Warranty: Warranty period varies by product (typically 1-5 years for furniture).
• Coverage: Manufacturing defects, structural issues, material faults.
• Not Covered: Normal wear and tear, misuse, accidents, unauthorized repairs, water/fire damage.
• Warranty Claims: Submit claims with proof of purchase and photos/videos of the issue.

8. Intellectual Property

All content on our website, including images, text, logos, graphics, and software, is the property of Emmar Furniture and protected by copyright laws. You may not:

• Reproduce or distribute our content without permission
• Use our trademarks or logos
• Modify or create derivative works
• Frame or mirror our website

9. User Conduct

You agree not to:

• Use the website for illegal purposes
• Interfere with website security or functionality
• Post false or misleading information
• Upload malicious code or viruses
• Harvest user information without consent
• Engage in price manipulation or false bidding

10. Reviews and Feedback

By submitting reviews or feedback, you grant us permission to:

• Display your review on our website
• Use feedback for product improvement
• Share reviews in marketing materials (with attribution)

We reserve the right to moderate or remove inappropriate reviews.

11. Limitation of Liability

To the maximum extent permitted by law, Emmar Furniture shall not be liable for:

• Indirect or consequential damages
• Loss of profits or data
• Delays beyond our reasonable control
• Third-party product claims

Our total liability is limited to the purchase price of the product.

12. Indemnification

You agree to indemnify and hold Emmar Furniture harmless from any claims, damages, or expenses arising from your violation of these terms or misuse of our website.

13. Modification of Terms

We reserve the right to update these terms at any time. Changes become effective when posted. Continued use of our website constitutes acceptance of updated terms.

14. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City], India.

15. Contact Information

For questions or concerns about these Terms & Conditions:

• Email: legal@emmarfurniture.com
• Phone: +91 XXX XXX XXXX
• Address: Emmar Furniture, [Your Address], [City], [State] - [PIN Code]
• Customer Support: support@emmarfurniture.com